Have unlimited hosting with Crazy Domains. Around 10 websites to the hosting. Server has been down for more than 2 hours. Customer service is terrible. I had to remind the agent that the initial recording while waiting to speak to a customer service agent, mentioned that I will speak to a friendly customer service agent. And when I got through to the agent, not friendly at all and had to remind him that the prerecording said I'll be speaking to a 'Friendly customer service agent' then he changed his tune. Additionally have been a customer for quiet some time, and in the past when a huge issue like this occurs, they use to compensate by giving some free extra hosting, they do recognise loyal customers or have a policy around recognising loyal customers, my last bill was $1000 and I get really poor customer service and a poor product. I will be looking to move all my hosting elsewhere and as well as move all my clients hosting away from Crazy Domains. See photos for proof that servers were down and still down for more than 3 hours! Called several times for an update, now still down and its been 6 hours and counting.

SCAM! I bought Happy.sg domain through their agent service. For a few week it was registered under my name. However then they transferred it to someone (or maybe to themselves) and sent me an email that the registration was unsuccessful. Beware of them!

I do not recommend this service. Customer service is bad and the site is either poorly designed or deliberately misleading. I think the latter. After 3 months they started charging me what works out as more than eight times my initial annual fee. This was for a sitebuilder tool which I never used. They won't refund me. They also started charging me to keep my details private, which I'm paying. Surely it should just be part of the original price? So in short, it will seem cheap, but they are sharks.

A week ago Crazy Domains cut off my email service. I had spent over 4 hours and 5 calls trying to get through to a manager. They switched it back on however a week later we still can't send or receive attachments so are having to use gmail and hotmail (yup - that's how we are trying to keep our business moving) - it is utterly shocking. I've contacted the senior management at Crazy Domains, but rather than take ownership they get the minions to call and read me another of their scripts. This company is utterly useless. The management hideaway in their ivory towers and the ill trained cheap labour continue to make a hash of things. This is just one of a series of issues with Crazy Domains. But what I will say is that they are far from superb and to be honest it amazes me that they have any customers. They should have just stuck to selling domain names as it is more aligned to their skill set. The loss of productivity to my business is mounting by the day. Take your business elsewhere - honestly this is the worst company and customer service. The frustration, mental exhaustion and loss of productivity will eliminate any cost savings you thought you would make.

Honestly this company don't care about their customer's time . I opened a ticket 60 days back in November 30 (ticket id is #21897717 ) On their website this company claim that they reply within 24 hours. But they take minimum 7 to 10 days. It's been more then 10 days and still I am waiting for their reply. When I called them they said that all our higher management is on vacation. They said I have to wait another 14 days. It's been I never knew any company, that could be so careless.

I had to deal with Crazy Domains with several migration from Open Host to them, as Open Host bought Crazy Domains. Every migration went wrong and they don't want to own it. Hours on the phone with them and then it takes days to get it fixed, all while your business is down. There is no other words than "they don't care". The support engineers are friendly, I must give them that, they must get some abuse as their knowledge is as good as nothing. A simple problem which should be fixed in 15 minutes takes weeks to solve. If the support engineers had just some basic skills and would escalate it when needed to third line as second line is just as bad, but they don't even know how to describe a problem, as they don't know what they are talking about. On top of that, as others say in here, nobody owns a problem so you have to start over and over. Weeks of frustrating The saving you gain with the price of the product, you lose with the time needed to get basic things solved.

Crazy domains dont care for clients. Crazy domains have a reseller - who abandoned their business and left domain holders with no access to their domains. We notified Crazy Domains about this around 6 - 8 months ago. We managed to retrieve that clients Auth code after hours of effort. Now another person has contacted us. Their website and emails are down as their domain is no longer current. Crazy Domains (CD) were contacted two or more weeks ago. They backed the resellers 'rights' and tried to contact him. Fair call - although after we outed this guy 6 months ago you would think they would clean up their act with him. We requested the auth code sent to the registered owners email address. No! We were told we need to provide photo id (passport) and a signed letter. Done. We were told we needed to open a CD account. Done. We were told to open it under the owners email address - done. We verified the CD account via the owners email address. done. Two weeks on they are requesting us to send more emails, despite the emails being verified etc. We have raised an ICANN complaint. We still have no access to the clients auth code. CD could have sent it to the authorised email address. Now two weeks later, emails still don't work, web site is still down. Client is going nuts and now CD aren't responding to requests for escalation. Complete bureaucratic twerps with no care for their responsibilities or clients businesses. CD dont comply with ICANN or protect clients.

I recently created a new company and domain name. Within a week of having it running the site is offline and support have escalated it but 24 Hours later there is no resolution. Being an IT Manager I am well versed in what the issue is however its the simple fact it is still offline 24 hours later with no resolution or end in site. I am sorry I ever went or used them and in addition I can access there FTP manager via there Hosting Portal but cant download my site using it. When I try to ftp to the site separate to there hosting platform it does not exist. So I effectively cant get my site to relocate it anywhere. I will not be using them again in future nor any of my business clients.