I wrote a review about DTS-NET in 2015 when I obtained our new ministry domain and was delighted with their system and service for approximately two years. The service provided, as well as customer service, started degrading.
The customer service became unreliable; their so-called "24/7 Service" was a falsity.
One of the technical staff members lied to me and, upon speaking to the owner, Craig, I was notified that the staff member was terminated. I received several emails over the years that my domain was expiring, and upon informing DTS-NET that I received an email, they corrected it, until this past February.
The website went down; I attempted to contact DTS-NET with no response via telephone, email, or chat. I had the owner's cell phone number; he did not respond to a call to that phone. Later I found out that my domain had, in fact, been allowed to expire. All my bills were paid in full through 2021. DTS-NET had no reason to let my domain expire, nor discontinue web hosting of our ministry webpage. I even upgraded my web- hosting service in an attempt to get the webpage restored, but to no avail. Finally, I sent an email to discontinue service and to remove my profile from their system. In less than 12 hours, my request was completed. Two days later, I received an email from DTS-NET that my domain had been restored. I had no access to their system.
All that I can say is that I have no idea what happened. Only God knows. Nobody at DTS-NET communicates with me. I have lost my domain because I cannot obtain the KEY that is required to transfer the domain to another hosting service. God has other plans for our ministry. He wants me to sit back, relax, take a break after 14 years in this ministry, and wait for His calling.
DO NOT TRUST DTS-NET. They are liars!