Dear Sir
Our customer service experts team remains at your disposal, ready to address any inquiries and promptly resolve any concerns you might encounter. Continuously, we seek opportunities for enhancing our service, aiming not just to meet but to surpass our customers' expectations. And we take great pride in the reputation we've received for our outstanding customer service.
Based on your review, unfortunately, it is difficult to provide an objective assessment of the support service's performance due to a lack of details. We would appreciate it if you could specify the ticket number in which the correspondence regarding the incident took place. We will thoroughly examine your inquiry and the work of the specialist who handled it to provide an accurate and detailed comment regarding the issue.

Dear Sir

Thank you for your review. You have drawn attention to an important issue.

It is technically impossible to issue a certificate for two years at once due to Certification center rules. We made it possible to pay for the SSL certificates for two years for our clients to make it convenient for them. In such a scenario, our clients are not worried that they might miss a payment. They only ask our support team to reissue the SSL certificate after one year for free. The reissuing takes several minutes. Also, such an approach helps them save money in case of a price increase.

But it is our mistake not to provide complete information about this procedure on the Fozzy website. We will update this information shortly, thank you.

We understand your discontent and apologize for any inconvenience. But don’t worry about your certificate or your money, as they are safe. Your certificate is valid for a year now, and we will reissue it later for another year for you completely free.