Dear Customer,
You are not eligible for rend. please check our refund policy - https://www.hostaye.com/refund-policy.html

your server was suspended for copyright infringement takedown, We may terminate your access to the Services, in whole or in part, without notice in the event that: (i) you fail to pay any fees due; (ii) you violate this Agreement; (iii) your conduct may harm HostAye or the users/clients of HostAye i.e by spamming, brute force attacks, ddos attack e.t.c or (iv) as otherwise specified in this Agreement. In such event, HostAye shall not refund to you any fees paid in advance of such termination, and you shall be obligated to pay all fees and charges accrued prior to the effectiveness of such termination. Additionally, We may charge you for all fees due for the Services for the remaining portion of the then current term. UPON TERMINATION OF THE SERVICES FOR ANY REASON, USER CONTENT, USER WEBSITES, AND OTHER DATA WILL BE DELETED WITH PROVIDING NO BACKUP TO USER.

Thank you

just don't lie
1 : you said that they are DMCA ignored ! but you are not
2 : in whats-app you said that ''Will verify and let you know'' when i provide the prove that the invoice was paid after the service termination but you refuse to reply and here you told me that i"m not eligible for refund ! that's hypocrisy
3: there is an invoice paid after the termination,i made it paid automatically and there was invoice paid after you delete the server

Invoice #3782
**Transaction Date Sunday, March 13th, 2022
**Due Date Monday, March 21st, 2022
**the server deleted on March 18th, 2022

so i paid it for the period from March 21st, 2022 to 21st April but the server already down on March 18th, 2022.

i need this 58dollar back because you took it without any service provided


Note to the current costumers : they will reply to you when there is no problem but if you have a problem they will ignore you for weeks