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Innovativ hosting baseret i Dubai, Forenede Arabiske Emirater
HostSailor er en hosting-udbyder, der primært er fokuseret på middel-til-højkvalitets-hostingløsninger, selv om de også har nogle gode delt hosting-løsninger til dem, der bare har brug for hosting af en normal hjemmeside. De har base i Dubai, Forenede Arabiske Emirater, som er et af de hurtigst voksende områder med hensyn til webudvikling, teknologi-virksomheder og andre lignende industrier.
Selv om de er baseret i Dubai, har de deres udstyr i en række datacentre. Datacentrene ejes af andre parter, men er alle meget moderne med redundans i netværksforbindelserne, strøm, afkøling og andre funktioner. De vigtigste datacentre er i Amsterdam og Bukarest, Rumænien, så folk fra hele Europa og Asien kan drage fordel af deres kvalitets-hostingtjenester.
I signed up for a hostsailor Reseller Account in January 2023. I was intriged by their good prices and quick replies to my queries. The infortunate thing happened in March, 2023 when I received an Account Suspension Notice even though my payment date was not due. When I contacted susport, I was told one of my hosted accounts has an SBL Listing. So I sought to find out the way forward, but support said there was nothing they could do, but I had to wait for abuse department. I even suggested terminating the hosted domain responsible for the SBL listing, but support said they could not help until I am contacted by Abuse Department.
All my queries to abuse department went unanswered. My Reseller Account was suspended on the 16th of March, 2023. It was on 19th March that I received a response from Abuse Department. And even that was after I had sent hundreds of messages to support and also using live chat such that an agent decided to contact Abuse deparment on my behalf.
For 4 days, my Reseller Account was suspended and I could not tell the way forward. Customers were on my neck. They could not access they websites for 4 days.
As if that was not worse enough for Hostsailor, I finally received a Resonse from Abuse department with just FIVE WORDS "that's it for your server". That is all the abuse department I had spent 4 days anxiously waiting for had to say.
Simply put, they will not give me any opportunity to fix whatever problems there are. Neither will get me backup copies of my account.
Hostsailor needed to understand that I was a reseller, and it will be entirely wrong to take down a reseller account with several sites hosted just because one website has an issue. I lost several customers because of this and I would not blame them.
I WILL NEVER RECOMMEND HOSTSAILOR TO ANYONE RESELLING HOSTING ACCOUNTS. They are not considerate. You may never know when any one of your sub accounts will go against the almighty ABUSE DEPARTEMENT. STAY AWAY FROM HOSTSAILOR even if it is not a reseller account.
Oh and by the way, they offer a $10 reward for positive feedback/review, so don't trust most of the positive reviews you read around about them.
We're sorry to hear about your experience, Hostsailor team investigating this case and we will email you ASAP. We do our best to ensure that all of our clients are completely satisfied with our services. About the reviews, yes we do reward our clients who write their honest reviews about our services because they spend time doing this, HostSailor doesn't post fake reviews, Our real clients share their real experiences and we thank them by adding credit to their accounts to support their business and reduce their expenses.
Everything is exceptionally excellent. No downtime was experienced; Hardwares are powerful and new such that I needed lower hardware properties than from other service providers; quick and respectful support team.
I tried many hosting companies between 2015 and 2019 but finally settled with Hostsailor since 2019 and I never looked back. Although I've bought an unmanaged server, the support staff helped me a lot with setting up my first vps ever. As someone who have done my research I can say that the prices are the best in the market, and on top of that they periodically give out free coupons with exciting discounts. In my opinion, the most important aspect to look for in a hosting service provider is the technical support because of the many possible errors that could arise, and Hostsailor's support are the best, when you contact them during working hours they reply almost instantly. their servers are located in romania and the netherlands and their IP addresses are clean and SEO friendly. of course there's occasionally some downtime, but the uptime is almost 99.9% in my experience. I would totally recommend Hostsailor for anyone as they can satisfy almost any of your hosting needs.
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