I bought into MT in June 2020 when I was starting a new business because another project I had worked on for years had used their hosting and things seemed good, if a bit slow. I had some issues with the speed of shared hosting as my site grew, so I upgraded in December 2021 and then again in September 2022, and they absolutely screwed up the upgrades both times, causing all sorts of DNS issues and confusion for my clients. Now that they're transitioning to being a GoDaddy property, support has been practically nonexistent. One of the worst decisions I've ever made was to host my site with MediaTemple.

i'VE BEEN ON HOLD ALL F*** DAY THIS IS UNACCEPTABLE. LET ME TELL YOU HOW BROKEN THEIR SERVICES AND SUPPORT IS NOW IT IS BEYOND FIXABLE. DO NOT RECOMMEND THEM ANYMORE. I AM GOING TO CANCEL MY SERVICE AFTER TODAY THIS IS RIDICULOUS.

One of the most expensive hosting service out there, server down multiple times a year, which can happen but don’t ever count on getting a customer service which is a total joke. Also, it isn’t clear what you pay for and when, and if you want unsubscribe to some services, terms are not clear and you are stuck with their services for a while. Make yourselves a favor and find a reliable hosting company with a cost that matches the service.

Mediatemple is expensive, slow and has literally no support at all. Their replies are always cryptic and don't resolve problems. I've been with them for over 10 years - but what happened recently finally made me switch. I hosted multiple sites with them and one of them got a malware attack. The consequence: all the sites have disappeared. I reach out to them by mail, chat and phone - no answer for 48 hours. I also asked for priority data recovery - their answer: we don't have any backups, but then we won't make you pay the 79USD backup restoration fee. Over the years I've had so many bad experiences, on all levels, with them and I'm so happy I finally have a new reliable provider.

This is a terrible host. It was once the best. Now it is terrible. Do not use this host under any circumstances! I've been waiting for service for half an hour now. I've #1 in line. Nothing. No response. Terrible. Why am I calling them? My site got hacked. How did it get hacked? If have outdated php on my site... php 7.3.11 which has been out support for years. What versions of php are available on MediaTemple? Only 7.3.11. No other choices. Your only choice is a version of php that has known vulnerabilities. What are they doing about it? I wish I knew. But they won't answer support. This host is a ghost ship. DO NOT USE IT!

I've been with them a number of years. Progressive deterioration in service of domain hosting for emails. Theire servers are blacklisted weekly and they don't even apologise any more. Every time I complain they say "that is the problem with shared hosting " and want me to pay more money for a better service (I think they mean one which works). Well I'm already paying through the nose as over £200 yearly hosting a single site. So be it then. Bye.

If one password on one account is incorrect, nobody can access their email for 15min. It’s also practically impossible to know which account has the wrong password. I’ve gone for years with all the emails regularly failing because it’s so difficult to track down which one needs a password replaced on their phone. Totally bonkers.

We've used MT and we've tried to like them. I will say uptime is good and the quality of hosting is top notch (though there is no options for automated backup on the service we chose). I have not received any issues in that domain. However we've always had billing issues which we manually rectify but the worst part of our service is the fact that we were disconnected. Our hosting is no longer available and we cannot log in. Can't reach them as you have to actually "Call" them (since they don't provide much support over twitter and livechat - which is not available where I am).