CanSpace Solutions vs Knownhost 2020

ed 'managed' provider to upgrade us to CentOS 7 and told us we were out of luck. I decided to move over to CanSpace and they had our VPS fully migrated and running (over 20 sites) within 5 hours of me signing up. Not only are we paying WAY less, but we are running the latest version of everything now, and all of our sites are running at least twice as fast as before. Even when I had the smallest of issues with one of the sites on the VPS the CanSpace team had things solved within minutes. I am extremely impressed so far and they definitely deserve this positive review.

hat also used Knownhost in the beginning but then decided to move to a different service provider, which started a not-so-jolly merry-go-round of issues and service delivery breakdowns. About 6 months ago, I decided to move back to Knownhost directly and working with them has been nothing but a joy. Plus, I'm saving money.

my contact list says my emails are going to their spam filter - only Gmail accounts were reliably receiving messages from our domains. Of course CanSpace had no idea what I was talking about but this is the same host that repeatedly cited 'propagation time' and 'client email configuration' as the reason for almost 48 hours downtime with the transfer of these domains. In the end it turned out that their 'senior' tech discovered that our MX records had been incorrectly entered -- but no apologies offered for the lies told by their incompetent support staff. I should further add that this was only discovered after raising almost a dozen tickets because guess what? Despite claiming to offer 24/7 telephone support, their phone lines were mysteriously down when we called as they were "in the middle of moving offices" - of course. When I escalated the situation to owner Sunil and explained how messages from our domains were being blocked by half our address book since transferring them to Canspace, I was told to sign up for Amazon SES (Simple Email Service) - at an added cost - to better ensure that our messages were whitelisted. Fifteen years using the same domains with various hosts, no problem. Day one and every day after with Canspace, half the messages being sent from our domain are blocked. It was such a disruption to our business during our busiest time of year that we had to switch to using a Gmail account to ensure reliable email communication. The eventual solution? Transferring the domains the hell away from CanSpace to Namespro based in Vancouver. Total downtime? 3 hours but more importantly once again all of our emails are reaching our clients and the nightmare that is CanSpace is thankfully over. Deal with CanSpace at your own risk.

r to load during peak hours, not good anymore