Been with them for 9 years now. Now plans on leaving. It’s really hard to find a host provider that has great customer service as well as great tech support. I’ve had nothing but awesome service since day 1. Keep doing what you do Knownhost.

After coming from Vodien, this company is like a breath of fresh air. The support is amazing, nothing is too much trouble, and they are so fast to respond. The pricing is good, and the speed difference coming from Vodien dedi... Mere cated servers and VPS is unbelievable. Oliver gave us excellent advice, from choosing which servers to use based on our needs and current setups, to specific settings to use in WHM. We're glad we chose Ransom IT, and they are all Australian! Mindre

Worst mistake of my life was signing up with these guys. One of my accounts was hacked and their abuse team sent me an email alerting me to the files that were malicious. I deleted all of them except one (which I missed by mi... Mere stake). Because of this, on a Friday night, they shut my site down - took it off line. Then they give me the spin that their 'abuse team' is different from their "support team" and they only work 9-5 monday to friday - no after hours support. So my site is now offline until Monday at the earliest. Dreadful service, in no way fit for a professional business to rely on. Please learn from my mistake, avoid these guys at all costs. Mindre