A2 Hosting vs HostNexus 2021

backend administration areas for clients to be able to update their sites themselves. Then Wordpress grew up, and I switched to building sites with wordpress.
I have been with HostNexus for over 12 years, and currently host 13 client sites within my account. I have other client sites who came to me after purchasing other hosting at various other hosting companies. Some of these other hosts we have all heard of, some obscure. All of my headaches in my work come from the sites hosted at other companies.
In my 12 years with HostNexus my sites were down twice. Twice in 12 years... and for less than a few hours. The other hosts have issues with downtime at least once a year. When I have had issues that need support help,HN are quick to respond, and 99% of the time the problem stems from something I was doing incorrectly. The support team is unmatched in both efficiency and respect to the customer.
I'm a little worried if HostNexus gets too many of their current customers to speak out about the awesome service we receive, they will turn into one of those other large hosting companies who can't handle the amount of customers they have.... so please, don't tell everyone... just your good friends.

issues for their PostgreSQL hosting.
This is the 11th day of our purchase and we've not been able to get any satisfactory resolution for our issues. All we get are arbitrary, vague and arrogant replies. The support staff sucks and their response sucks even more. We dialled the local India support number but no one responds; all we hear is their irritating IVRS which blabbers a lot and then gets disconnected. We had to make an international call to the US Support number. We spoke to 3 agents, everytime a different one. All they could do was escalate the issue. Till date we have no resolution and this is very shameful on the part of A2 Hosting to fool around customers. This was not the A2 Hosting that I knew earlier. Earlier, they were very professional and now some jokers are just warming the seats doing nothing.
Totally incompetent and incapable support system. They only give support by "Tickets", and have clearly said that they cannot give telephonic support or by remote connections to my machine so that we can resolve issues. They're simply not interested in resolution of any issue and are wasting people's time and money. I wouldn't ever reccommend A2 Hosting to anyone ever in my lifetime.
See the attached transcript of all the communications happened via tickets. This highlights the incompetence of A2 Hosting. I have deliberately not sanitized any part of the transcript so that what we say can be verified and validated as the truth.