This guy Michael is genius. You saved me from a lot of headaches fixing problem why gmail was not forwarding my contact form email after I migrated to...
Turbo server. Other tech person was impatient and told me to just contact google support which is black hole. But Michael was extremely patient and walked through trouble shooting and adding email SMTP and then found out emails was working but end up in Spam folder. Probably because i migrated to new Turbo server. He also had me setup Litespeed cache plugin which made my website faster over WP Rocket. So thank you Michael because my contact form is biggest way prospects can contact me for work. Michael deserves a big bonus
Not recommending Onliveserver, double-billed, super slow CS support, terrible Tech Support
At first we subscribed to Onliveserver located in Japan to test out our system on Nov 2019, everything's good until there's a DDOS attack hit us, caus...
ing us unable to reach our dedicated server. Submitted a ticket to them to ask for assistance but they cannot do anything to help, they can just trace the source of the IP and block it or allow a certain IP to be whitelisted first to remedy the situation. Lame technical support.
On top of it, their billing really sucks, which they actually double-charged us for the server subscription for consecutive 3 months (which is till Feb 2020). We submitted ticket to ask for refund, yet they only refunded 2 months and not the 3rd month, reopened the ticket and opened live chat but there's no reply from their customer service support. Their CS support also super duper slow and no standard.
Overall, DO NOT USE onliveserver! As they really have a bad customer service and technical support! You will lose much more money if you use their service!
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