consistently responded to within 5-10mins with resolutions completed very quickly. The team are polite, professional and care about their clients. We have a number of virtual private servers, web hosting plans and domain names registered at uk1host and have no plans to choose an alternative provider.

VPS after seeing extra bandwidth advertised at €1.50/TB on the pricing page. At the time, I did not see a clearly stated exception for Hong Kong. The account dashboard showed €5/TB instead. After noticing this, I stopped the server shortly afterward and asked for a refund. My total recorded usage was €0.2347, leaving €9.7653 in account credit. It took several messages over approximately three days to receive the full explanation and refund decision. Support eventually explained that €1.50/TB applied to Amsterdam, Salt Lake City and Birmingham, while Hong Kong cost €5/TB. They apologized for the page not making that clear and said they were fixing it. However, they declined to refund the remaining credit, citing their Terms of Service. The alternative offered was to spend the balance on another server or location. In my view, acknowledging unclear pricing should have led to more flexibility over the unused balance. My use was too brief to assess long-term server performance or reliability. My negative assessment concerns pricing clarity and customer support. Prospective customers should verify location-specific bandwidth rates before depositing money.