I had a small problem, accidentally bought a plan thinking it was a cPanel Reseller (but actually it wasn't) and I contacted them on Signal and they solve... Mere d the problem in a maximum of 10-15 minutes.(ETA).
The ticket support(at WHMCS billing) is not the fastest, they don't answer instantly but if you contact them on Signal, you get a response in at least 2-3 minutes and your problem is solved quickly.
As a hosting/service, it works grrat, with the service I received instant activation with what was in the description/same configuration but I had a confusion is reseller, they credited my account.
Anyone can offer an opinion/express their opinion about a service (it is a human right). but what could you not like about this service? If you want fraud, carding, illegalities, phishing what would you expect? It's normal to suspend you, why would they risk their IPs being listed on SpamHaus's XBLs/RBLs? There is a difference between privacy friendly, offshore (that is, the ISP runs on the respective country's legislation), it is not part of the US (DMCA Ignored), it is not a bulletproof service. Understand the differences between privacyfriendly/offshore and bulletproof. That's not bulletproof, is privacy friendly.
The others who do not recommend this service are 100% competitors.
PS: I am their customer and I can prove this at any time, from what can be seen, they have several ASNs registered with Flokinet (In Romania, Netherlands, Iceland). Enjoy! Mindre